Thank you for choosing Radio Audio Hub (“we,” “us,” or “our”). This Shipping Policy explains how we handle the processing, shipping, and delivery of all orders placed through www.radioaudio-hub.com (the “Site”).
We are committed to delivering your order quickly, safely, and efficiently.
1. Order Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
- During high-demand periods or promotional sales, processing may take slightly longer.
- Once your order ships, you will receive a shipping confirmation email with tracking details.
⚠️ Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.
2. Shipping Methods and Carriers
We use trusted shipping carriers such as USPS, UPS, and FedEx to ensure reliable and timely delivery.
Shipping Options
- Standard Shipping (3–7 business days) — Available for most U.S. orders.
- Expedited Shipping (2–3 business days) — Optional upgrade at checkout (when available).
- International Shipping — Currently limited; please contact us for a custom quote before ordering outside the U.S.
Shipping times are estimates and may vary depending on the carrier, destination, and external factors such as weather or carrier delays.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location, item weight, and chosen delivery method.
- Occasionally, we offer free shipping promotions on select items or order amounts.
4. Tracking Your Order
Once your order has shipped, you will receive an email with:
- The carrier name
- A tracking number
- A direct link to track your shipment online
If you do not receive tracking details within 3 business days of placing your order, please contact us at Contact@radioaudio-hub.com.
5. Delivery Timeframes
Most U.S. orders arrive within 3–10 business days from the shipping date.
Rural areas or high-volume shipping seasons may experience minor delays.
If your package is delayed beyond 15 business days, please contact our support team so we can assist in tracking your shipment.
6. Lost, Stolen, or Damaged Packages
We take every precaution to ensure your order arrives safely.
However, once a package is marked as delivered by the carrier, it becomes the responsibility of the recipient.
If your item arrives damaged or incorrect, please notify us within 7 days of delivery at Contact@radioaudio-hub.com with photos of the package and product.
We will work with you to resolve the issue promptly.
For lost packages, contact us so we can open a claim with the carrier and determine the next steps (replacement or refund).
7. International Orders
Currently, Radio Audio Hub primarily serves customers within the United States.
For international shipping inquiries, please email Contact@radioaudio-hub.com for assistance with delivery options, rates, and customs requirements.
International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
8. Order Cancellations
If you need to cancel an order, please contact us within 12 hours of purchase.
Once an order has been processed or shipped, we are unable to cancel it. You may still request a return after receiving the item (see our Refund, Return & Warranty Policy).
9. Contact Information
If you have any questions about your order or shipping status, please reach out to us:
📧 Email: Contact@radioaudio-hub.com
📞 Phone: +1 (888) 430-7020
🌐 Website: www.radioaudio-hub.com
10. Policy Updates
We may update this Shipping Policy periodically to reflect changes in carriers, delivery options, or business operations. Any updates will be posted on this page with the revised effective date.