Overview
RadioAudio Hub is committed to customer satisfaction and transparency. Because we sell used, refurbished, and pre-owned car audio equipment, we encourage customers to review product descriptions carefully before making a purchase.
This Refund & Returns Policy explains the conditions under which returns, refunds, or replacements may be accepted.
Return Eligibility
We accept returns under the following conditions:
- The return request is submitted within 14 days of delivery
- The item is returned in the same condition as received
- The product has not been damaged, altered, or improperly installed
- All original components included with the purchase are returned
Items returned outside the return window or in altered condition may not be eligible for a refund.
Non-Returnable Items
Returns will not be accepted for:
- Items damaged due to improper installation or misuse
- Items modified or tampered with after delivery
- Products returned without prior approval
- Items returned after the return period has expired
Used & Refurbished Product Disclosure
All products sold by RadioAudio Hub are used, refurbished, or pre-owned unless otherwise stated. Minor cosmetic wear, such as scratches or signs of previous use, is normal and does not qualify as a defect.
Product condition and functionality are described on each individual product listing.
Return Process
To initiate a return, customers must:
- Contact us at contact@radioaudio-hub.com within the return window
- Provide the order number and reason for the return
- Wait for return authorization and instructions
Unauthorized returns may be refused.
Refunds
Once a returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days
- Shipping fees are non-refundable, unless the return is due to our error
If the item is returned in a condition different from when it was shipped, a partial refund or refusal may apply.
Exchanges & Replacements
If an item arrives non-functional or significantly different from the description, customers should contact us within the return window. When available, a replacement may be offered. If a replacement is unavailable, a refund may be issued.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part
- We recommend using a tracked shipping method
- RadioAudio Hub is not responsible for lost or damaged return shipments
Contact Information
For questions regarding returns or refunds, please contact:
RadioAudio Hub
Email: contact@radioaudio-hub.com
Website: https://www.radioaudio-hub.com
Important Disclosure
RadioAudio Hub operates as an independent seller of used and refurbished car audio equipment. We do not claim any affiliation, authorization, or endorsement from any manufacturer or brand.